FAQ

Orders are usually processed within 1–3 business days and delivered in 2–5 business days. You will be promptly notified in case of any delays.For more information, please visit our Shipping page.

We ship to Italy and most countries worldwide. Check our table for more details.

You will receive a shipping confirmation email with a link to track your order.

When you receive the package, check that the packaging is intact and shows no signs of damage or tampering, such as being open, wet or crushed. If you notice any issues, either refuse the delivery or accept it with reservation, specifying the problem on the proof of delivery (e.g. 'damaged package'). Accepting the package without reservation may make it more difficult to resolve any issues.

Find all the steps to make a return on this page.

Yes, it is possible to cancel before the shipment is made. Shopify transaction fees will be charged.In this case, we kindly ask you to contact customer service at support@thenesh.com.

In this event, we kindly ask you to contact customer service at support@thenesh.com.

Yes, you can add the gift packaging to your cart, which includes a shopper bag and a sticker to close it.

No, we do not offer exchanges. If you wish to return your product, please visit this page for more information.

For any questions, you can contact our live chat from Monday to Friday (excluding holidays) between 10:00 AM and 12:00 PM and 2:00 PM and 5:00 PM, or you can send an email to support@thenesh.com

No, but you can receive a restock notification by clicking the “Notify Me” button.

We accept Visa, Mastercard, American Express, ApplePay, and Discovery Card.You can also pay with PayPal, Satispay, Scalapy or bank transfer.Depending on the payment method you choose, the “Pay in installments” option may be available.

Yes. Not only is it encrypted with the latest security technologies and protocols to protect your activity from malicious attacks by hackers and other cybercriminals, but it also complies with PCI standards.What does this mean? It meets the data security standards for cardholder information set by credit card companies worldwide.

Yes, you can purchase them on this page. The gift cards are valid for 365 days from the date of purchase.

Do
✔ Clean your jewelry with a soft, dry cloth after each use.

✔ For a deeper clean, use lukewarm water and mild soap.

✔ Store them in a dry place, away from light and humidity.

✔ Keep them in their original case or in separate soft pouches.

Don’t
✖ Do not wear them in the shower, swimming pool, at the beach, or in thermal baths.

✖ Avoid contact with perfumes, creams, lotions, sweat, detergents, or chemicals.

✖ Do not use alcohol, baking soda, or abrasive agents to clean them.

✖ Do not store them together with other jewelry to prevent scratches and oxidation.

✖ Do not consider them “damaged” if the plating fades: it is part of their story.

No, we don’t recommend it. Keep in mind that silver and brass can naturally oxidize over time, and gold plating, being a surface treatment, may fade with use: this is a natural process, not a defect. Proper care will help your jewelry maintain its shine longer.

After each use, it’s good practice to clean your pieces with a soft, dry cloth to remove sweat, makeup, or external residues. For a deeper clean, use lukewarm water and mild soap, avoiding alcohol, other detergents, abrasive substances, or baking soda. Remember that silver and brass can naturally oxidize over time, and gold plating, being a surface treatment, may fade with use: this is a natural process, not a defect. Proper maintenance will help your jewelry stay shiny for longer.

If your size is sold out, you can click the ‘Notify Me’ button to receive an alert when it’s back in stock.If you’ve checked our Size Guide but are still unsure which size to choose, write to us at support@thenesh.com and we’ll help you find the right one.

All our jewelry is made from 925 Sterling Silver, Brass or Bronze. Gold-colored pieces are further plated gold. The stones we use are zircons, fusion stones, and lab-grown stones.For more details, you can check the product descriptions.

"Gold plated" means that the piece has a base metal (in our case 925 Sterling Silver, Brass or Bronze) coated with a thin layer of gold.

Yes, the materials are carefully selected to minimize the risk of allergic reactions in compliance with European regulations, so they are free of nickel, cadmium, and lead.However, we cannot guarantee that sensitive individuals will not experience reactions, so we do not recommend these products for such cases.

Our jewelry stems from a creative design process developed in Italy, in collaboration with Italian partners specialized in the goldsmith and jewelry industry. Some pieces are crafted in Italy, while others are produced in carefully selected non-EU workshops, always following our strict quality standards.